Cobalt Hollow
Cobalt Hollow

Returns and Refunds

Last updated: September 15, 2026. This policy applies to every order placed on Cobalt Hollow.

At a glance

  • Return window: 90 days from the day your order is delivered.
  • Return method: by mail, to the return address we send you once your return is confirmed.
  • Restocking fee: none.
  • Return shipping: paid by you, with the carrier of your choice. We do not provide prepaid labels.
  • Refund: full product price, to your original payment method, within 10 days of receiving your return.
  • Damaged, defective or wrong item: replaced or refunded at no cost to you.

1. Return window

You may return most items within 90 days of delivery, whether the item is faulty or you simply changed your mind. The 90 days count from the delivery date shown by the carrier. A return request sent after this window cannot be accepted.

2. Condition of returned items

Items must be returned unused, in new condition and in their original packaging, with all accessories, manuals and any free gift that came with the order. Items that have been used, washed, assembled beyond inspection, or damaged after delivery cannot be refunded. A damaged or defective item is always accepted in the condition it reached you (see section 6).

3. How to start a return

  1. Email us first at support@cobalthollow.com with your order number, the item(s) you want to return and the reason. Add a photo if the item is damaged or defective. We reply within one business day.
  2. We confirm your return and send you the return address and a return reference to write on the parcel.
  3. Pack the item securely in its original packaging and ship it within 14 days of our confirmation, using the carrier of your choice. We recommend a tracked service and keeping your receipt.
  4. Email us the tracking number. We inspect the item when it arrives and issue your refund.

Parcels sent back without contacting us first cannot be processed: our warehouse has no way to match an unannounced parcel to your order.

4. Return shipping costs

Return shipping is your responsibility: you choose the carrier and pay the postage. We do not provide prepaid return labels and we do not deduct anything else from your refund. There is no restocking fee. Original outbound shipping charges are not refunded on a change-of-mind return; they are refunded in full when the return is due to an error on our side.

5. Refunds

Once your return is received and inspected, we issue the refund of the product price to the payment method used at checkout within 10 days. We confirm it by email. Depending on your bank or card issuer, the amount can take a few additional business days to appear on your statement. Refunds are issued in the currency of your order.

6. Damaged, defective or incorrect items

If your order arrives damaged, defective, incomplete or different from what you ordered, email us within 90 days of delivery with your order number and photos. We send a replacement or refund you in full, at no cost to you, and we tell you whether the item needs to be sent back. A faulty item is accepted in the condition it reached you.

7. Exchanges

We do not process exchanges directly. Return the item following the steps above and place a new order for the size, colour or model you want; the return is refunded independently.

8. Cancelling an order

Email us as soon as possible after ordering. If the order has not been dispatched yet, we cancel it and refund you in full. If it has already shipped, the 90-day return policy above applies once the parcel is delivered.

9. Questions

Write to support@cobalthollow.com or use our contact page. We reply within one business day, Monday to Friday. Our shipping policy and terms of service complete this page.